Terms of Service

Last updated: 22/08/2026, 12:35PM

Please read these terms of service carefully before using STAX.

1 - Interpretation and Definitions

1.1 - Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.

1.2 - Definitions

For the purposes of these Terms of Service:

  • Account means a unique account created for You to access the Service or parts of the Service.
  • Buyer refers to users of the Service who are placing Orders for Items.
  • Country refers to Scotland, United Kingdom.
  • Event means an event listed on the Service by the Operator, against which Tickets may be offered for resale.
  • Item refers to anything offered for sale on the Service, including Tickets.
  • Operator (referred to as "the Operator", "We", "Us", "Our", or "STAX" in these Terms) refers to Hector Bridgeman, a sole trader, of Aedel House, 12 Murray Place, St Andrews, KY16 9AP.
  • Order means a request by You to purchase an Item on the Service.
  • Seller refers to users of the Service who are listing Items and offering them for sale.
  • Service refers to the STAX website, accessible from https://stax-dev.onrender.com.
  • Ticket means a ticket, or the right of admission, to an Event, offered for resale by a Seller.
  • University means the University of St Andrews.
  • User Content refers to content such as text, images, listings, messages, or other information that can be posted, uploaded, linked to, or otherwise made available by You, regardless of the form of that content.
  • Verified St Andrews refers to the marker shown on a user's profile and on the checkout page, the meaning of which is defined in section 5.3.
  • You means the individual accessing or using the Service.

2 - Contact Us

If You have any questions about these Terms of Service, You can contact Us by email at nontechnicaltotechnical@yahoo.com

3 - Acknowledgment

These are the Terms of Service governing the use of the Service and the agreement that operates between You and the Operator. These Terms of Service set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms of Service. These Terms of Service apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms of Service. If You disagree with any part of these Terms of Service then You may not access the Service.

You must be 18 or over to hold an Account. Our payments provider requires account holders to be 18 or over in order to receive money, and We do not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with Our Privacy Policy, which describes how We collect, use and disclose Your personal information. Please read Our Privacy Policy carefully before using the Service.

3.1 - STAX is not the University of St Andrews

STAX is an independent service. It is not operated by, affiliated with, endorsed by, or connected to the University of St Andrews, its Students' Association, or any hall, society, club or committee. References to the University, to halls, or to Events are descriptive only. Nothing on the Service should be read as the University's word, and the University has no responsibility for anything that happens on the Service.

4 - Governing Law

The laws of Scotland, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service, and the Scottish courts shall have jurisdiction. Your use of the Service may also be subject to other local, national, or international laws.

4.1 - Your rights as a consumer

Nothing in these Terms affects Your statutory rights as a consumer under the law of the United Kingdom, including under the Consumer Rights Act 2015. Where any provision of these Terms conflicts with a right You have that cannot be excluded by agreement, that right prevails.

4.2 - Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

4.3 - Waiver

Except as provided herein, the failure to exercise a right or to require the performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter, nor shall the waiver of a breach constitute a waiver of any subsequent breach.

5 - User Accounts

5.1 - Account Creation

When You create an Account with Us, You must provide Us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of these Terms, which may result in immediate termination of Your Account.

You may not use as a username the name of another person or entity, a name or trademark that is subject to the rights of another person or entity without authorization, or a name that is otherwise offensive, vulgar or obscene.

5.2 - Who may browse, and who may buy and sell

Anyone may browse the Service. Listings and Events are public.

Only members who have confirmed a University of St Andrews email address may buy or sell. To buy or sell on the Service You must hold an Account whose email address ends @st-andrews.ac.uk and You must have confirmed that address by following the link We send You. Until You have done so, You may browse but You may not list an Item or place an Order.

We may withdraw the ability to buy or sell from any Account at any time, including where the email address on the Account is no longer a University of St Andrews address.

5.3 - What "Verified St Andrews" means, and what it does not

Where the Service shows a member as Verified St Andrews, that means one thing only: at some point that member confirmed an email address ending @st-andrews.ac.uk.

It does not mean We have met them, checked their identity, checked that they are still a student, verified anything they have written, or formed any view about whether they are trustworthy. We do not vet users and We do not endorse them. You should treat every other user as a stranger and take the same care You would take buying from a stranger anywhere else.

5.4 - Account Information

You may be asked to supply certain information relevant to Your Account including, without limitation, Your name and Your email address.

If You wish to sell, You will be asked by Our payments provider, Stripe, to supply information which may include Your bank account details, Your date of birth, Your address, and identity documents. That information is given to Stripe and is held by Stripe. We do not see or store Your bank details or Your identity documents. See Our Privacy Policy.

Stripe can only pay money into a bank account held in one of the countries it supports. If Your only bank account is in a country Stripe does not support, You will not be able to receive money on the Service.

5.5 - Account Review

We do not perform background checks on, or endorse, any user. We do not accept any responsibility for the reliability, accuracy, or completeness of any information provided by users.

5.6 - Account Password

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password. You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your Account.

5.7 - Account Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason, including if You breach these Terms of Service. Upon termination, Your right to use the Service will cease immediately.

If You wish to terminate Your Account, You may discontinue using the Service, delete Your Account from within the Service, or contact Us for help. Where You have Orders in progress, We may need to complete or resolve those before closing Your Account.

6 - Content

6.1 - Your Right to Post Content

The Service allows You to post User Content. You are responsible for the User Content You post, including its legality, reliability, and appropriateness.

By posting User Content to the Service, You grant Us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such User Content on and through the Service. You retain all of Your rights to any User Content You submit and You are responsible for protecting those rights. You agree that this license includes the right for Us to make Your User Content available to other users of the Service.

You represent and warrant that: (i) the User Content is Yours or You have the right to use it and grant Us the rights and license provided in these Terms, and (ii) posting Your User Content does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

6.2 - Content Restrictions

We are not responsible for the content of the Service's users. You expressly understand and agree that You are solely responsible for Your User Content and for all activity that occurs under Your Account.

You may not transmit any User Content that is unlawful, offensive, upsetting, threatening, defamatory, obscene, or otherwise objectionable. Examples include, but are not limited to:

  • Unlawful content, or content promoting unlawful activity.
  • Defamatory, discriminatory, or mean-spirited content, including references or commentary about religion, race, sexual orientation, gender, national or ethnic origin, or other targeted groups.
  • Spam, machine- or randomly-generated content, unauthorized or unsolicited advertising, chain letters, or any form of lottery or gambling.
  • Content containing viruses, worms, malware, or anything designed to disrupt, damage or limit the functioning of any software or hardware, or to gain unauthorized access to any data.
  • Content infringing any proprietary rights of any party, including patent, trademark, trade secret, copyright, or right of publicity.
  • Content impersonating any person or entity, including the Operator.
  • Content violating the privacy of any third person, including posting another person's address, hall of residence, telephone number or photograph without their consent.
  • False information, including a Listing for an Item You do not have.

We reserve the right, but not the obligation, to determine in Our sole discretion whether any User Content is appropriate and complies with these Terms, and to refuse or remove it. We may also limit or revoke Your use of the Service if You post such objectionable User Content.

As We cannot review all content posted by users, You agree to use the Service at Your own risk. You understand that You may be exposed to content You find offensive, incorrect, or objectionable.

6.3 - Content Backups

Although backups of content are performed by the platform We build on, We do not guarantee there will be no loss or corruption of data. You agree to keep Your own copy of anything You would not want to lose.

6.4 - Intellectual Property of Others

We respect the intellectual property and copyrights of others, and it is Our policy to respond to any claim that content posted on the Service infringes the copyright or other intellectual property rights of any person.

If You are a copyright owner, or authorized to act on behalf of one, and You believe that copyrighted work has been copied in a way that constitutes copyright infringement taking place through the Service, please contact Us at nontechnicaltotechnical@yahoo.com with:

  • Your name, address, telephone number and email address, and an electronic or physical signature.
  • A description of the copyrighted work You claim has been infringed.
  • The location on the Service of the material You claim is infringing.
  • A statement that You have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
  • A statement that the information in Your notice is accurate and that You are the copyright owner or authorized to act on their behalf.

Upon receipt of a notification We will take whatever action We deem appropriate, including removal of the challenged content.

7 - Listings and Orders

By placing an Order through the Service, You warrant that You are legally capable of entering into binding contracts.

7.1 - Our position: We are not the Seller

The contract of sale is between the Buyer and the Seller. We are not a party to it. Our role is to provide the place where You find each other and the mechanism by which the money moves. We do not own, hold, inspect, or take possession of any Item at any point.

Any agreement You enter with another user does not form part of any agreement You have with Us, and it limits Our liability in any dispute between You and that user.

7.2 - Listing accuracy

If You list an Item, You must describe it accurately and You must actually have it. You must not list an Item You do not hold, are not entitled to sell, or have already sold or promised elsewhere.

Listings may be inaccurate, mispriced, or out of date. Neither We nor Sellers guarantee the accuracy or completeness of any listing information. We reserve the right to change or update information, and to correct errors, at any time without prior notice.

7.3 - Prices

All prices are in pounds sterling (GBP).

There is a minimum listing price of £5. Sellers set their own prices, subject to that minimum and to section 8 where the Item is a Ticket.

7.4 - Our fees

At the date of these Terms, We charge no commission. The Seller receives the full price the Buyer pays.

This will change. We reserve the right to introduce or change fees at any time. Where We do, the fee applying to an Order will be shown to You before You commit to that Order, and We will give notice in accordance with section 13.

7.5 - Payments, and what happens to the money

Payments are processed by Stripe. By using the Service to buy or sell, You also agree to Stripe's own terms, and Your payment or payout information is handled by Stripe under Stripe's terms and privacy policy.

The money moves as follows, and this is the part worth reading:

  1. When You buy, Your card is charged straight away. The money leaves Your card at checkout.
  2. The Seller cannot take that money yet. It is held, and the payout to the Seller is withheld, until one of the events in section 7.7 happens. Until it is paid out, it can still be refunded to the Buyer.
  3. Once it has been paid out to the Seller, We can no longer refund it through the Service.

We do not hold Your card details. Card payments are subject to validation checks and authorization by Your card issuer; if We do not receive the required authorization, We will not be liable for any delay or failure to complete Your Order.

7.6 - Handover

There is no postage or delivery on the Service. Buyer and Seller arrange handover between themselves, in person or through the messages on the Service.

We are not present at, and take no part in, any handover. We do not verify that a handover happened. Please arrange to meet somewhere public.

7.7 - Confirming receipt, and release of payment to the Seller

Payment is released to the Seller when one of the following happens, and only then:

  • The Buyer confirms they have received the Item. Buyers should do this promptly once they have what they paid for.
  • We release it. For a Ticket, We will not normally release payment to the Seller until at least 12 hours after the Event has taken place, so that a Buyer has the opportunity to raise a dispute.
  • We decide a dispute in the Seller's favour (see section 7.9).

No automatic process ever pays the Seller. Every release of money to a Seller follows a person's decision — the Buyer's or Ours.

7.8 - Cancellations and refunds

Refunds are full refunds. The Service does not support partial refunds. If an Order is refunded, the Buyer receives the entire amount they paid.

A refund is only possible before payment has been released to the Seller. After release, We cannot reverse the payment through the Service, and any resolution is a matter between You and the other user.

A Buyer will receive a full refund where:

  • We cancel the Order following a dispute (see section 7.9); or
  • A dispute is raised and remains unresolved for 30 days, at which point the Order is cancelled automatically and the Buyer is refunded in full; or
  • We cancel the Order because We suspect fraud, an unauthorized or unlawful transaction, an error in the listing or price, or a breach of these Terms.

If something outside Your control means an Order should be cancelled or refunded, contact Us.

7.9 - Disputes between users

If You have a problem with an Order — the Item was not handed over, was not as described, or the Ticket did not admit You — raise a dispute through the Service before the payment is released. For a Ticket, that means within 12 hours after the Event, because after that We may release the payment to the Seller.

Once a dispute is raised, the payment is frozen and We will look at it. We may decide to refund the Buyer in full or to release payment to the Seller. We decide at Our discretion, on the information available to Us, and We may get it wrong — We were not at the handover and We cannot see what happened. Our decision is not a legal ruling and does not affect any rights You have against the other user directly.

If a dispute is not resolved within 30 days, the Order is cancelled automatically and the Buyer is refunded in full. Sellers should therefore respond quickly.

8 - Tickets: additional terms

This section applies whenever the Item is a Ticket. It applies in addition to section 7.

8.1 - Information You must give when listing a Ticket

If You list a Ticket, You must give, accurately and in full, any information a Buyer needs in order to know what they are buying, including:

  • Where the Ticket admits the holder — the seat, row, block, or standing area, where the Ticket is for a particular place; and
  • Any restriction on use of the Ticket — for example that it is in another person's name, that it requires student ID or matriculation card, that it is a guest ticket requiring the member to attend, or that it admits only for part of the Event.

We publish the face value of each Event ourselves. Sellers do not enter it, so that the price a Ticket originally cost cannot be misstated.

You must not list a Ticket that omits information a Buyer would need, or that misdescribes what the Ticket admits the holder to.

8.2 - The Event organiser's terms come first

Many tickets cannot lawfully or contractually be resold. Event organisers frequently make tickets non-transferable, restrict resale, cancel tickets found to have been resold, or refuse admission to a person who is not the named ticket holder.

It is the Seller's responsibility, before listing, to check that they are permitted to resell the Ticket. By listing a Ticket, You confirm that You hold it, that You are entitled to sell it, and that You are not breaching the organiser's terms by doing so.

Buyers should understand the risk this creates. If an organiser refuses You admission because the Ticket was resold or is in another person's name, that is a matter between You and the Seller. You may raise a dispute under section 7.9, and We will look at it — but We cannot make an organiser admit You, and We cannot guarantee any outcome.

8.3 - Tickets that must not be listed

You must not list on the Service:

  • A ticket to a football match, unless You are authorised by the organiser to resell it. Reselling football tickets without authorisation is a criminal offence in the United Kingdom.
  • A ticket You do not hold, or which You have already sold or promised to someone else.
  • A ticket which the organiser's terms forbid You from reselling, where You have not obtained the organiser's permission.
  • A counterfeit, duplicated, or altered ticket.

We report suspected criminal activity to the police and, where relevant, to the Event organiser, and We will close the Account of anyone who lists a counterfeit or duplicated ticket.

8.4 - We do not hold or transfer Tickets

We never take possession of a Ticket. There is no barcode held by Us, no transfer performed by Us, and no check by Us that a Ticket is genuine or that it will admit anybody. The Ticket passes from Seller to Buyer directly, between the two of You.

9 - Disclaimer of Warranties and Limitation of Liability

9.1 - Limitation of Liability

Nothing in these Terms limits or excludes Our liability for death or personal injury caused by Our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under the law of Scotland. Nothing in these Terms affects Your statutory rights as a consumer.

Subject to that, Our entire liability to You under any provision of these Terms, and Your exclusive remedy, shall be limited to the greater of the amount You actually paid through the Service in respect of the Order to which the claim relates, or £100.

Subject to the first paragraph of this section, We shall not be liable for any indirect or consequential loss, or for loss of profits, loss of data, business interruption, or loss of opportunity, arising out of or in connection with Your use of, or inability to use, the Service.

9.2 - "AS IS" and "AS AVAILABLE"

The Service is provided to You "AS IS" and "AS AVAILABLE", with all faults and defects, and without warranty of any kind. To the maximum extent permitted by law, We disclaim all warranties, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We make no representation and give no warranty: (i) as to the operation or availability of the Service or its content; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability or currency of any information provided through the Service; or (iv) that the Service is free of viruses or other harmful components.

In particular, We do not warrant that any Item listed exists, is as described, is lawfully offered for sale, or that any Ticket will admit anybody to anything.

Some of the above exclusions may not apply to You where the law does not permit them. In that case they apply to the greatest extent enforceable.

9.3 - Links to Other Websites

The Service may contain links to third-party websites or services not owned or controlled by Us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party website or service. We advise You to read the terms and privacy policies of any third-party website You visit.

10 - Disputes about the Service

If You have any concern or dispute about the Service itself, You agree to first try to resolve it informally by contacting Us at nontechnicaltotechnical@yahoo.com. We will try to respond quickly.

11 - Intellectual Property of the Service

The Service and its original content (excluding User Content provided by You or other users), features, and functionality are and will remain the exclusive property of the Operator and its licensors, and are protected by copyright, trademark, and other laws.

Our name and branding may not be used in connection with any product or service without Our prior written consent.

12 - Your Feedback

You assign all rights, title, and interest in any feedback You provide Us about the Service. If for any reason such assignment is ineffective, You agree to grant Us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such feedback without restriction.

13 - Changes to these Terms of Service

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide at least 30 days' notice before the new terms take effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use the Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the Service.